SEAI’s commitment to you ....
- Deliver our services to all customers, internal and external, in a timely, effective and professional manner, and in accordance with our values.
- Conduct our business in a fair, open and transparent manner, with regard to your privacy and confidentiality.
- Strive for excellence in the development and delivery of programmes and services through active consultation and continuous improvement.
- Committed to providing maximum possible access and choice in the delivery of our services, while endeavouring to accommodate particular language, diversity and physical access needs.
- Provide accurate, authoritative and independent advice and information in a form that best suits your needs.
- Resolve all complaints in an efficient and effective manner.
In order to achieve these objectives, SEAI has drafted a Customer Service Charter.pdf (size 60.9 KB). We welcome all comments and feedback on our Customer Charter, the attached action plan, or in fact any aspect of SEAI's customer service.
Contact us on 01-808 2100 or by e-mail (please include the words Customer Services in the subject heading).
The Sustainable Energy Authority of Ireland also has a Code of Conduct (.pdf, 33kb) to ensure that the Board members and staff of SEAI function according to a set of agreed ethical principles , which support the development of trust, confidence and teamwork in SEAI and promote a high performance culture.
